Privacy policy
Privacy Policy
Section 1 – What do we do with your information?
When you purchase something from our store, we collect the personal information you provide, such as your name, address, email address, and phone number.
When you browse our store, we also automatically receive your computer’s IP address to help us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products, and other updates.
Section 2 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or process a return, we take that as your consent to collect and use it for that specific purpose only.
If we need your information for a secondary purpose (like marketing), we’ll either ask you directly for your express consent or give you an opportunity to opt out.
How do I withdraw my consent?
If you change your mind after opting in, you can withdraw your consent at any time by contacting us at:
hello@wearefractel.ca
Timebomb Trading Inc., 8067 N Fraser Wy, Burnaby, BC V5J 5M8
Section 3 – Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
Section 4 – Shopify
Our store is hosted on Shopify Inc., based in Canada. Shopify provides us with the e-commerce platform that enables us to sell our products and services.
Your data is stored securely through Shopify’s data storage and systems, protected by a firewall.
Payment:
If you use a direct payment gateway, Shopify stores your encrypted credit card data in compliance with PCI-DSS (Payment Card Industry Data Security Standard). Data related to your transaction is stored only as long as necessary to complete your purchase.
All payment gateways we use meet PCI-DSS standards managed by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover, etc.).
For more info:
Shopify Terms of Service
Shopify Privacy Policy
Section 5 – Third-Party Services
Our third-party service providers only collect and use your information as needed to perform services for us, such as processing payments or handling shipping.
If you choose to complete a transaction involving a third-party provider located outside Canada, your information may become subject to the laws of that jurisdiction (for example, U.S. data protection laws if processed by a U.S.-based gateway).
Once you leave our site or are redirected to a third-party platform, this Privacy Policy no longer applies.
Links
External links may direct you away from our site. We are not responsible for the privacy practices of other websites and encourage you to review their policies.
Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your information. Credit card data is encrypted using SSL and stored with AES-256 encryption.
While no method is 100% secure, we comply with PCI-DSS and implement additional industry standards.
Section 7 – Cookies
We use cookies to enhance your browsing and shopping experience. Examples include:
-
_session_id: Stores session info like referrer and landing page. -
_shopify_visit: Tracks visits. -
_shopify_uniq: Counts number of visits per customer. -
cart: Stores items in your cart. -
_secure_session_id,storefront_digest: Used for secure access to the site.
You can control cookie settings through your browser.
Section 8 – Age of Consent
By using our site, you confirm that you are at least the age of majority in your province or territory, or you have provided consent for a minor dependent to use the site.
Section 9 – Changes to This Privacy Policy
We may update this policy at any time. Changes take effect as soon as they are posted. If significant updates occur, we will notify you on our site.
If our store is acquired or merged, your information may be transferred to the new owner to continue serving you.
Questions or Concerns?
To access, correct, or delete your data — or for any questions — contact us at:
hello@wearefractel.ca
Timebomb Trading Inc., [Re: Privacy], 8067 N Fraser Wy, Burnaby, BC V5J 5M8