Privacy Policy
Privacy Policy (Canada)
Effective Date: 4/11/2025
At FRACTEL Canada, we’re committed to protecting your privacy and personal information. Below you’ll find details about how we collect, use, and safeguard your data when you interact with our online store.
1. What Information Do We Collect?
When you make a purchase from our store, we collect personal information such as your:
Name
Shipping and billing address
Email address
Payment details
When you browse our store, we also automatically receive your computer’s IP address to help us understand your browser, device, and operating system.
With your permission, we may also send you emails about our store, new products, promotions, and other updates.
2. Your Consent
How do you give consent?
When you:
Complete a transaction
Verify your credit card
Place an order
Arrange for a delivery or return
We interpret this as your consent to collect and use your information for that specific purpose.
If we ask for your personal information for a secondary reason like marketing, we will ask you directly for your express consent or provide an option to opt out.
How do you withdraw consent?
You can withdraw your consent at any time by contacting us at hello@wearefractel.ca or by mail at:
Timebomb Trading Inc – Privacy
8067 North Fraser Way,
Burnaby, BC,
Canada V5J 5M8
3. Disclosure of Information
We may disclose your personal information:
If required by law
If you violate our Terms of Service
4. Shopify Hosting & Payments
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.
Your data is securely stored through Shopify’s systems on protected servers.
Payments
If you use a direct payment method:
Your payment info is encrypted via PCI-DSS (Payment Card Industry Data Security Standard)
Your data is stored only as long as needed to complete the transaction
For more information, you can review Shopify’s Terms of Service or Privacy Policy.
5. Third-Party Services
We work with third-party providers (e.g., payment processors, email services) who may collect, use, or disclose your information as needed to provide their services.
Some providers may operate in jurisdictions outside Canada. If you proceed with a transaction involving a third party (e.g., a U.S.-based payment gateway), your information may be subject to local laws such as the U.S. Patriot Act.
Once you leave our website or are redirected to a third-party site, this policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.
6. Security
We follow industry best practices to protect your personal data from loss, misuse, access, or destruction. Sensitive data like credit card information is encrypted via SSL (Secure Socket Layer) and protected with AES-256 encryption.
While no method is 100% secure, we adhere to all PCI-DSS requirements and implement additional security measures.
7. Cookies
We use cookies to improve your browsing experience. Here are some key cookies we use:
_session_id: Tracks session info (referrer, landing page, etc.)
_shopify_visit: Tracks number of visits, expires after 30 minutes
_shopify_uniq: Counts unique visits per customer, expires at midnight
cart: Stores cart contents
_secure_session_id, storefront_digest: Used for secure access if your store is password protected
You can choose to disable cookies in your browser settings if preferred.
8. Age of Consent
By using our site, you confirm you are at least the age of majority in your province of residence, or that you have given consent for any minor dependents to use our site.
9. Changes to This Policy
We reserve the right to update this policy at any time. Updates will take effect immediately upon posting to the website. We’ll notify you here if there are significant changes.
If our business is acquired or merged, your information may be transferred to the new owner so we can continue to serve you.
Questions or Requests
To access, update, or delete your personal information, or to ask questions about our privacy practices, please contact us:
hello@wearefractel.ca
Timebomb Trading Inc – Privacy
8067 North Fraser Way,
Burnaby, BC,
Canada V5J 5M8